Frequently Asked Questions

Q: What is the difference between Type 1 and Type 2?

A: Type 1 provides ember protection only and Type 2 provides ember and thermal protection.


Q: How long does it take to get a hearth pad?


A: Please anticipate 7-10 days January-July and 12-15 days August-December. Delivery time varies from 2-7 days depending on location. All orders ship from our facility in Grand Haven, MI.


Q: Is the cost of shipping included in the price of the hearth pad?


A: No. We will provide an estimated freight charge on the Sales Order/Acknowledgement. We will invoice freight in addition to the hearth pad or the order will ship freight collect and the freight company will collect the cost of freight at time of delivery or by invoicing you directly. Regardless, make sure the freight charges are very close to the quoted cost on the Sales Acknowledgment.


Q: Can I email my order to American Panel?

A: On our Product Line page you can click on the PDF of our order form and fill that out.  email it to akreiser@americanpanelhearth.com


Q: I live close enough to Grand Haven that I want to pick up my order, is this possible?

A: Certainly, we have many Michigan and Indiana customers that come to the facility to pick up their order.  Please let us know when you order that you'll be driving over.


Q: Do you sell directly to individuals that don't want to buy from a dealer?

A: No. We only sell through our extensive distributor and dealer network. Find a dealer here.


Q: Can I order a custom size hearth pad?


A: Yes. We are happy to do custom sizes. Please keep in mind they can not exceed 60" in any one direction.


Q: How high are the pedestals?


A: Wood pedestals are 5" high and tile pedestals are 6".


How thick are the hearth pads?


A: Type 1 tile are 1" slates 1-1/8" to 1-1/4" and Type 2 tile are 1" slates 1-3/8" to 1-1/2".


Q: Will you build a hearth pad with my tile?

A: Absolutely, just know that shipping small amount of tile can be problematic if some or all of the tile is damaged. It also creates an issue when we ship the completed hearth out. Again, if it is damaged and we need to build another one, more tile will need to be shipped in to us.


Q: What is a modular hearth pad?


A: The modular hearth pad is assembled at time of installation. All necessary parts are included and the key to this is the tile is bonded to a steel backer panel and set tight together to eliminate the need to grout the hearth pad. This is a patent pending product that we introduced in 2014 at the HPBA Expo in Salt Lake City and received a Vesta award for this innovative idea. The modular hearth is available as a Type 1 without a frame (very good price point), as a Type 1 with a frame, and as a Type 2 with a frame. If the modular Type 1 is ordered without a frame, we have locking strips that hold the individual "Modular Panels" together.

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