Frequently Asked Questions
Q: How long does it take to get a board?
A: When you place an order we enter into the system, generally
within a few hours. We ask that you anticipate 7 to 10 days
for the order to ship, actual delivery will depend on freight
company and location of delivery.
Q: Is the cost of shipping included in
the price of the board?
A: No. Shipping is the only portion of our bill that is
generally collect. After we enter your order into the system
we will fax you a copy of the sales order and you will see the
estimated shipping costs. The freight company will expect
payment when they arrive to deliver. If your company has an account
with the freight company shown on the sales order please advise so
that we may check other carriers.
Q: Can I email my order to American
Panel.
A: At this time we ask that you use our fax line to send in your
order. We hope to provide e-mail ordering in the future.
Q: I live close enough to Grand Haven
that I want to pick up my order, is this possible.
A: Certainly, we have many Michigan and Indiana customers that come
to the facility to pick up their order. Please let us know
when you order that you'll be driving over.
Q: Do you sell directly to individuals
that don't want to buy from a dealer.
A: No. We sell only dealer direct. Please visit our
Dealer Map to find a dealer
located near you.
Q: Can I order a custom size board?
A:Yes. We have a minimum charge on custom boards. Please
contact us to receive pricing on the boards that you want us to
custom build for you.
