Frequently Asked Questions
Q: How long does it take to get a board?
A: When you place an order we enter into the system, generally
within a few hours. We ask that you anticipate 7 to 10 days
for the order to ship, actual delivery will depend on freight
company and location of delivery. Please allow for an
additional time frame of four weeks during the busy building season
which is generally from August through January.
Q: Is the cost of shipping included in
the price of the board?
A: No. Shipping is the only portion of our bill that is
generally collect. After we enter your order into the system
we will fax you a copy of the sales order and you will see the
estimated shipping costs. The freight company will expect
payment when they arrive to deliver. If your company has an account
with the freight company shown on the sales order please advise so
that we may check other carriers.
Q: Can I email my order to American
Panel.
A: On our Product Line page you can click on the PDF of our
order form
and fill that out. email it to
akreiser@americanpanelhearth.com
Q: I live close enough to Grand Haven
that I want to pick up my order, is this possible.
A: Certainly, we have many Michigan and Indiana customers that come
to the facility to pick up their order. Please let us know
when you order that you'll be driving over.
Q: Do you sell directly to individuals
that don't want to buy from a dealer.
A: No. We sell only dealer direct.
Q: Can I order a custom size board?
A:Yes. We have a minimum charge on custom boards. Please
contact us to receive pricing on the boards that you want us to
custom build for you. Boards cannot exceed 60 inches.
Q: How high are the pedestals?
A:Oak pedestals are 5 inches and tile pedestals are 6 inches.
Q: How thick are the boards?
A:TYPE 1Tile board is 1 inch, TYPE 1 Slate board is 1 3/8 inches;
TYPE 2 Tile board is 1 1/2 inches and the TYPE 2 Slate board is 1
5/8 inches.
Q: What type of paint should I use on my frame?
A: We recommend a paint that we buy at Wal-Mart.
The number on the UPC is 25008 Gloss Black/Negro Brillante.
